Terms of service

This policy applies to all customers, designers, retail stores, wholesalers and distributors.

Quintanilla Jewelers Inc. is not liable for any for the following:

*Any broken or chipped diamonds, gemstones, or stones resulting from setting, resizing, reshaping, re-tipping, tightening or heating. 

*Antique and estate jewelry carry a high risk due to their age and delicate filigree.

*Discoloration of treated diamonds, gemstones, stones, or jewelry items that have been plated or chromed.

*Porosity issues arising from the use of customers' old platinum, gold or silver. 
 
Payment Status: If payment has been made, we can cancel any order such as:

• Inventory issues (e.g., the item is out of stock).

• Pricing errors (e.g., a listed price was a mistake).

• Fraud concerns or suspected misuse of their services.

By submitting items for work to Quintanilla Jewelers Inc., all parties acknowledge and agree to the policy, and workmanship will proceed accordingly. We are not responsible for any items left unclaimed after 60 days.